These Terms & Conditions apply to the use of the Raff & Roo website and to any orders placed through our online store.
By using our website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before placing an order.
About Us
This website is operated by Raff & Roo.
Business name: Raff & Roo
Website: raffandroo.com
Email: [email protected]
Address: 3 Weston Road, Olney, MK46 5BD
Throughout these Terms & Conditions, “we”, “us” and “our” refer to Raff & Roo. “You” and “your” refer to the customer or website user.
Our Products
Raff & Roo sells children’s clothing, gifts, toys and accessories.
We do our best to describe and display all products as accurately as possible. However, colours may appear slightly different depending on your screen settings, lighting and device.
All sizes, measurements and product descriptions are provided as a guide only. We recommend checking product descriptions carefully before placing an order.
Product Safety
Our products are intended to be used only for their stated purpose and in line with any care labels, age guidance or safety instructions provided.
Children should always be supervised when using toys, accessories or any products containing small parts.
It is the customer’s responsibility to ensure that products are suitable for the child’s age, size and needs.
Orders
When you place an order through our website, you are making an offer to purchase the items in your basket.
After placing an order, you should receive an order confirmation by email. This does not mean your order has been accepted. Your order is accepted once we have confirmed dispatch or collection.
We reserve the right to refuse or cancel an order if:
- An item is out of stock
- There has been an error with pricing or product information
- Payment has not been authorised
- We suspect fraudulent or unauthorised activity
- We are unable to fulfil the order for any other reasonable reason
If we cancel an order after payment has been taken, we will refund you in full.
Prices and Payment
All prices are shown in pounds sterling (£).
We make every effort to ensure prices are accurate. If we discover an error in the price of an item you have ordered, we will contact you before processing the order. You will have the option to continue at the correct price or cancel the order.
Payment must be made at the time of placing your order.
We are not responsible for any charges applied by your bank, card provider or payment provider.
Discount Codes and Promotions
Discount codes and promotions are subject to availability and may be changed or withdrawn at any time.
Only one discount code may be used per order unless stated otherwise.
Discount codes cannot usually be applied retrospectively to orders that have already been placed.
We reserve the right to cancel or refuse any order where a discount code has been used incorrectly or fraudulently.
Delivery
Delivery options, costs and estimated timescales will be shown at checkout where applicable.
We will do our best to dispatch orders within the stated timescales, but delivery times are estimates and cannot be guaranteed.
We are not responsible for delays caused by postal services, couriers, weather, strikes, busy seasonal periods or events outside our control.
Please ensure your delivery address is correct when placing your order. We cannot be responsible for orders sent to an incorrect address provided by the customer.
Returns and Refunds
Returns and refunds are handled in line with our Refund Policy.
Please read our Refund Policy before placing an order.
Nothing in these Terms & Conditions affects your statutory rights.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible.
We may ask for photographs or further information so we can look into the issue and resolve it quickly.
If the item is confirmed as faulty or incorrect, we will offer a suitable solution, such as a replacement, exchange or refund.
Personalised or Made-to-Order Items
Personalised, customised or made-to-order items cannot usually be cancelled, returned or refunded unless they are faulty or not as described.
Please check all spelling, names, dates, sizing and personalisation details carefully before placing your order.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash.
Gift cards should be treated like cash. We are not responsible for lost, stolen or damaged gift cards.
Gift cards may be subject to an expiry date, which will be stated at the time of purchase or on the gift card itself.
Website Content
All content on this website, including text, images, product descriptions, logos, branding, graphics and designs, belongs to Raff & Roo or has been used with permission.
You may not copy, reproduce, distribute, edit or use any part of our website content without our written permission.
User Content
If you tag us, send us photos, leave reviews or share content featuring Raff & Roo products, we may ask for permission to share this content on our website, social media or marketing materials.
We will not intentionally use your content in marketing without permission.
Accuracy of Information
We aim to keep our website accurate and up to date. However, we cannot guarantee that all information will always be completely free from errors.
We reserve the right to update product information, pricing, availability, policies and website content at any time.
Website Availability
We aim to keep our website running smoothly, but we cannot guarantee that it will always be available, uninterrupted or error-free.
We may need to suspend, update or remove parts of the website from time to time.
Links to Other Websites
Our website may contain links to third-party websites, such as payment providers, social media platforms or supplier websites.
We are not responsible for the content, privacy practices or policies of third-party websites.
Limitation of Liability
We are not responsible for any loss or damage that was not reasonably foreseeable at the time you used our website or placed an order.
We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.
Events Outside Our Control
We will not be responsible for delays or failure to meet our obligations where this is caused by events outside our reasonable control.
This may include postal delays, courier issues, severe weather, strikes, power cuts, supply chain disruption, illness, technical problems or other unexpected events.
Privacy
Your personal information will be handled in line with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use and protect your information.
Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be available on our website. By continuing to use our website or placing an order after changes are made, you agree to the updated Terms & Conditions.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Raff & Roo
Email: [email protected]
Website: raffandroo.com
Address: 3 Weston Road, Olney, MK46 5BD